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Return Policy

Return Policy for Owl and Tree

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Order Cancellations:

Orders that you submit online are processed immediately and may not be cancelled. If you wish to cancel an order, please contact us immediately after you receive the order confirmation. If the order has been already processed, we reserve the right to refuse cancellation.

 

Returns:

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. If the product is defective, damaged or missing parts not due to our error we reserve the right to refuse return.

 

 

Shipping:

To initiate a return, please email us at owlandtreeinfo@gmail.com.  We require a receipt or proof of purchase to accompany your return and direct you to the suitable shipping procedure.

For items that are manufactured by another party and resold by us, please do not send such items back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for the items.

 

Refunds and Exchanges:

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, we will determine in good faith which of the following stands suitable as an exchange procedure: 

  • an exchange of merchandise for the item returned (most common) ,
  • a non-transferable merchandise credit,
  • a credit to the payment card or original method of payment used to pay for the item,
  • or another remedy that we determine is appropriate in the circumstances. 

General:

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.

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