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F.A.Q.

Where is Owl & Tree based?
We are a small company located in Boston, MA.

Do you ship internationally?
Yes!

How do I qualify for free shipping?
Owl & Tree offers FREE international shipping for all orders over $35.

When will my items arrive?
Due to high demand, please allow 1-3 weeks for U.S. orders and 2-4 weeks for all other orders. For specific questions regarding your shipment tracking, please email owlandtreeinfo@gmail.com.

Help! Only part of my order has arrived.
Orders are frequently split into different shipments in order to ensure the fastest possible arrival times, so if only part of your order has arrived, don't worry, the rest is on its way!

What if my item never arrived?
We're sorry to hear that! In the rare occasion an item does not arrive, please email our Customer Support team at owlandtreeinfo@gmail.com to assist in replacing your item.

From where do you supply your products?
We work with a range of suppliers based in China and Europe. All manufacturers are carefully hand-picked in order to ensure that the highest possible standards are kept during the manufacturing process concerning the product and our beloved workers who make all of this work.

My question isn't addressed here. Where can I get in touch?
You can always contact us via:

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